ANSWERS TO QUESTIONS YOU MAY HAVE
Q: When did the name change take effect?
A: Catholic Federal Credit Union officially switched names to Jolt Credit Union on June 3, 2019.
Q: What changed with the new name?
A: Only the name and logo changed. You will see interior and exterior branch signage changes, stationery and brochures with the new Credit Union name.
Q: Why did you change the name of the Credit Union?
A: We needed to grow our membership, the Credit Union has been experiencing flat membership growth, and the name Catholic Federal communicated that we were a closed group and were exclusive. We want to be inclusive of every member and market we serve.
Q: Why does the name no longer have a religious affiliation?
Our membership growth has been greatly impacted by the decrease in the number of Catholics in the area. Plus, the general public believed that they had to be Catholic to become a member. No amount of education and advertising investment changed these perceptions to any great degree while using the Catholic Federal name.
Q: Is the ownership of the credit union remain the same?
A: Yes. The Credit Union continues to be 100% owned by you, the members.
Q: Who is eligible to join the credit union with the change in charter?
A: Credit Union membership is open to persons who live, worship, work, or attend school in Bay, Saginaw, Midland, Gratiot, Gladwin, Isabella, Clare, Arenac, Tuscola, Huron, Sanilac, Osceola, Wexford, Mecosta, Montcalm, Iosco, Ogemaw, Roscommon, and Missaukee counties in Michigan.
Q: How was the new name selected?
A: We spent many months working with a joint team of Board, Management and Staff under the guidance of an experienced and respected branding agency who specializes in credit unions.
Q: Did the credit union’s contact information change?
A: No. All phone numbers and physical addresses remain the same. Our new website address is www.joltcu.com. The current website address and email addresses will automatically redirect to the new addresses.
Q: Will my account number(s) change?
A: No, your account number(s) will remain the same.
Q: How will fees, loan rates and deposit rates be impacted by the name change?
A: Rates and fees will not be negatively affected by the name change. We will continue to monitor our rates and fees like we always have. Rates and fees do fluctuate, but they are adjusted in response to the market conditions.
Q: Will I still be able to use my checks?
A: Yes, your checks will still work. When it’s time for you to re-order, new checks with the new name of the credit union will be issued.
Q: Will my credit and debit cards still work?
A: Yes, your credit and debit cards will continue to work. New cards will be issued later this year. More information will be shared with you in the coming months.
Q: If I have automatic payments taken from my account or receive direct deposit, will I need to do anything?
A: No, everything will stay the same. Our routing and transit number will not change and your account number will not change, therefore, there are no additional steps or changes you need to make.
Q: Will I be able to access Online Banking and Mobile Banking?
A: You will continue to have access to Mobile Banking and Online Banking. These platforms will remain the same through June and then will update to the Credit Union’s new name and brand. Nothing will be changing with your user name and password to access your account online or on your phone.
Q: Will branch days of operation and hours change?
A: The branches will continue to be open and available to you the same days and times that you expect.
Q: Will the employees at my credit union branch change?
A: The employees that you’ve grown accustomed to serving you at your branch will be here awaiting to serve with the same personalized service that you expect.
Q: Is the credit union’s insurance changing?
A: No, all deposit accounts will continue to be federally insured by the National Credit Union’s Share Insurance Fund.
Q: Since the credit union is now state chartered, will you be serving the new state medical or recreational marijuana dispensaries?
A: No, we have no plans to serve this type of business.